Jobs in Bhubaneswar

Eligibility Criteria:

• Minimum qualification required 10+2

• Fresher’s / Experience candidates can apply

• Experienced candidates will have to provide relevant documents

• Any candidates who cannot provide relevant experience/education documents will not be considered

• Excellent written and verbal communication, comprehension and problem-solving skills

• Flexible to work in night shifts / rotational shifts. Shift rotation happens every 2-3 months

• Candidates awaiting final year results & appearing for final year examination can be interviewed, provided if they can join immediately.

• All contractual employees will be on the company”s payroll, the contract period will range between 4 months to 12 months.

• Candidates applying for the role should be above 18 years of age

Candidate Should:

• Have excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment

• Have the Ability to empathize with and prioritize customer needs

• Demonstrates interpersonal skills with a diverse customer base

• Demonstrates conflict resolution, negotiation, and de-escalation skills

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Have the ability to determine customer needs and provide appropriate solutions

• Maintain regular and reliable attendance, including the daily schedule as assigned

• Be flexible with the working schedule; may be expected to work weekends, holidays and events

• Have the Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Keywords : voice process, call center

Work Experience : 0.00 yrs – 10.00 yrs

CTC (Annual) : 1.69 lacs – 2.03lacs

Industry : Internet/Ecommerce

Functional Area : ITES / BPO / KPO / Customer Service / Operations

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